BYD Europe
Jobid=A.0.049
About the department:
The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses and trucks.
Main responsibilities:
- Data Collection & Management: Gather and maintain data from various sources, including service reports, SAP, and contracts.
- Analysis & Reporting: Analyze trends in aftersales performance metrics, such as customer satisfaction scores, service provider quality scores, and warranty reserve. Develop and generate reports that provide actionable insights to management.
- Collaboration & Strategy: Work closely with cross-functional teams, including Tender, Sales, and Finance, to align aftersales strategies with overall business goals.
- Process Improvement: Identify opportunities for process optimization within aftersales operations, leveraging data-driven insights. Recommend improvements to workflows and systems to increase efficiency and reduce costs.
Qualification and requirements:
- Bachelor’s degree or above, Finance or Accounting related.
- More than 5 years of proven full-time experience in a similar role.
- Proficient with MS Office; knowledge of Power BI is preferred.
- Ability to work well with team members from other departments.
- Ability to work independently and take initiative.
- Fluent in English; being able to speak Chinese is a plus.
We offer:
- Performance and experience-based competitive remuneration, pension plan.
- 25 holidays + option to purchase 5 extra holidays.
- Commuting allowance.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.
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